What documents should I provide Amazon with to support my action plan?

Table of contents

1. initiation
2. Why are Amazon accounts suspended?
3. What is an action plan on Amazon?
4. The role of supporting documents in the action plan
5. The most important documents for account recovery
   • 5.1 Commercial invoices
   • 5.2 Supplier contracts
   • 5.3 Business documents (e.g. business registration)
   • 5.4 Proof of shipment
   • 5.5 Email correspondence with customers or suppliers
6. Formatting and uploading documents
7. Common mistakes when submitting documents
8. Expert tip: How to convince Amazon
9. Conclusion

1. Introduction

If Amazon has suspended your seller account, quick and thoughtful action is required. In addition to a professional action plan Is the submission relevant documents decisive for the Reactivate your Amazon account. In this post, you'll learn Which Amazon documents to support an action plan expected — and how to submit them correctly.

2. Why are Amazon accounts suspended?

The most common reasons for an Amazon account suspension include:

• Violations of Amazon policies
• Too many negative reviews or A-Z warranty claims
• Infringements of product or trademark rights
• Doubts about the authenticity of products or the origin
• Suspicious account activity

In any case, Amazon requires a action plan — and to support this plan Documents that prove your information.

3. What is an action plan on Amazon?

An action plan (engl. Plan of Action) is your written response to Amazon, in which you explain:

• What happened?
• Why did it happen?
• What specific measures have you taken to solve the problem and avoid it in the future?

Amazon is expecting clear, fact-based information — and ideally supporting documents.

4. The role of supporting documents in the action plan

A well-formulated action plan alone is often not enough. Amazon wants See factsThat your statements document and verify. Documents serve as confidence-building measure and show that your company works in a structured way and respects the platform rules.

5. Key account recovery documents

5.1 Commercial invoices

🔹 What Official invoices from wholesalers or manufacturers
🔹 What for? To prove the authenticity and origin of your products
🔹 Important: They should not older than 365 days and contain all relevant information (quantity, article numbers, address, company name)

5.2 Supplier contracts

🔹 What contracts or agreements with your suppliers
🔹 What for? To represent a long-term, legal business relationship
🔹 Tip: Contracts should legible, up-to-date and complete being

5.3 Business documents (e.g. business registration)

🔹 What Business registration, commercial register extract, sales tax ID
🔹 What for? To prove your business
🔹 Tip: Pay attention to Consistency between your Amazon data and submitted documents

5.4 Proof of shipment

🔹 What Tracking information, shipping labels, delivery notes
🔹 What for? To show that orders were shipped correctly and on time
🔹 Tip: Use Shipment numbersthat can be traced

5.5 Email correspondence with customers or suppliers

🔹 What Correspondence regarding complaints, delivery times or quality problems
🔹 What for? To illustrate your customer orientation and problem solving
🔹 Tip: Highlight relevant passages

6. Formatting and uploading documents

✔️ Only PDF, JPEG, or PNG
✔️ Good readability (no blurry scans)
✔️ No documents with redacted information
✔️ Name documents individually and uniquely
✔️ No ZIP folder or password-protected files

7. Common mistakes when submitting documents

❌ Incomplete invoices
❌ Conflicting information (e.g. address on Amazon = address on the invoice)
❌ Dubious or unverifiable suppliers
❌ Scanned screenshots or manipulated PDFs
❌ Sending unnecessary documents that Amazon does not require

8. Expert tip: How to convince Amazon

• documents Always submit in connection with your action plan
• In your letter clearly on reference any document
• Don't send lots of documents — just targeted, relevant evidence
• Amazon prefers transparent dealer relationships with real suppliers

9. Conclusion

An Amazon account suspension isn't the end of the world — but it requires strategic action. In addition to a conclusive action plan Is that Submitting the right documents essential to restore trust and the Account unlocking on Amazon to achieve. Invest the necessary time, document all processes cleanly — and always remember one thing: Amazon checks professionally and based on data. Give them what they need — and nothing more.

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